Shipping & Delivery Policy

We ship orders after confirmation and basic quality checks. Orders are usually processed as quickly as possible, subject to product availability and operational timelines.

Shipping charges, if applicable, are shown at checkout before payment. Delivery timelines depend on your location and courier availability. We try to deliver orders as soon as possible after dispatch.

To ask any shipping or delivery question, you can contact us at neocheffoods@gmail.com.

Order Processing & Dispatch

Once your order is confirmed, we prepare it for dispatch. Processing timelines may vary during high demand, public holidays, or courier delays. After dispatch, tracking details will be shared with you when available.

Delivery Details & Attempts

Please make sure your delivery address, phone number, and email address are correct. We are not responsible for delays caused by incorrect or incomplete address details. Please keep your phone reachable for delivery updates.

Damages & Delivery Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.