Frequently Asked Questions
Find answers to commonly asked questions about our heritage products, shipping logistics, and artisanal quality standards.
Who handles the delivery and how long does it take?
Who handles the delivery and how long does it take?
We partner with Shiprocket to handle all our logistics and deliveries. Orders are typically shipped within 24-48 hours and delivered within 3-5 business days depending on your location. You will receive a tracking link via SMS and email once your order is dispatched.
Which payment methods are supported?
Which payment methods are supported?
We offer secure online payments processed through Razorpay. You can pay using UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and major digital wallets. Please note that Cash on Delivery (COD) is not accepted.
What is the refund or replacement process?
What is the refund or replacement process?
Customers should contact support with their order number and product photos if an item arrives damaged, leaked, or incorrect. Final eligibility follows the published refund policy guidelines.
How can customers contact support?
How can customers contact support?
You can reach our team via the contact form on our website, directly email us at care@neocheffoods.com, or phone support during working hours (Mon - Sat: 9 AM - 6 PM).
Are your products organic and preservative-free?
Are your products organic and preservative-free?
Yes, all our food items are prepared in small batches using traditional sun-drying and fermentation methods, free from synthetic preservatives, additives, or artificial colorings.
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