Refund Policy

We want you to be fully satisfied with your purchase. We offer refunds or replacements for products that are damaged, incorrect, or defective upon arrival.

To request a refund or replacement, please contact us within 7 days of delivery at neocheffoods@gmail.com with your order number and clear photos of the product and its packaging.

Please note that due to the perishable nature of food products, refunds or returns are generally not accepted for change of mind or subjective preferences.

Refund Process

Once your request is approved, we will process your refund or ship a replacement. Refunds will be credited to your original payment method within standard payment gateway timelines (usually 5-7 business days).

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.